Refund and Return Policy

At ProTheme, we are committed to providing high-quality WordPress themes that meet your expectations. However, we understand that sometimes things may not go as planned. Below is our refund and return policy to ensure a fair and transparent process for our customers.

1. Eligibility for Refunds

Since our products are digital downloads, we generally do not offer refunds once a theme has been downloaded. However, we may consider refund requests under the following conditions:

  • The theme does not work as described or contains a major issue that prevents core functionality, and our support team is unable to resolve it.
  • You have not received the theme files after purchase due to a system error, and our support team is unable to provide access.
  • The theme has critical security vulnerabilities that cannot be fixed within a reasonable timeframe.

2. Non-Refundable Cases

Refunds will not be issued under the following circumstances:

  • You change your mind or no longer need the theme.
  • The theme is incompatible with third-party plugins, software, or hosting environments beyond our specifications.
  • You request a refund after purchasing the wrong product due to personal error.
  • Your website does not function as expected due to modifications or improper installation.
  • You request a refund due to lack of features that were not listed in the product description.

3. Support and Troubleshooting

Before requesting a refund, we encourage you to contact our support team. Many issues can be quickly resolved with guidance from our experts. If we determine that the issue cannot be fixed, we will process your refund request accordingly.

4. Refund Process

  • To request a refund, you must contact our support team within 7 days of purchase.
  • Refunds, if approved, will be processed to the original payment method within 5-7 business days.

5. Changes to This Policy

We reserve the right to modify this refund and return policy at any time. Any changes will be posted on this page, and your continued use of our website and products will signify your acceptance of the revised policy.

For any refund-related inquiries, please contact us at support@protheme.org.